Team Leaders rarely have an easy job - acting as the crucial link between management and agents means keeping a healthy balance between the needs of the team, the needs of the customer, and the needs of the business.

We know being a team leader can sometimes feel like spinning plates, so we've put together The Essential Team Leader Playbook to give Team Leaders a quick, handy go-to guide when they need it most.

Simply enter a few details into the form to access the full downloadable PDF version of the playbook.

There is also an online version of the team leader playbook.