To maintain a successful call centre operation, managers are finding smarter, more efficient ways to work across almost every area of the business.
So why is it so many of us still rely on spreadsheets to generate and distribute performance data across the organisation?
Call centres need to ditch the spreadsheets and give all operational staff easy access to simple, accessible and relevant information they can quickly use to improve performance.
By downloading the guide to spreadsheet-free call centre performance reporting you can discover:
- Why spreadsheets may be killing your call centre
- What agents, team leaders and ops managers truly need from performance reporting
- How you can motivate staff and reduce costs with engaging performance data