When you can't sit next to your team, maintaining service levels and quality can be tough. Built by a remote team, EvaluAgent gives QA teams the ability to evaluate from anywhere and share feedback with agents and team leaders remotely; in real-time!
Evaluate, coach and engage your customer service and sales teams to higher quality scores.
When teams are working in different locations, quick and easy-to-use reporting features make all the difference.
EvaluAgent's live reporting tracks everything so you can easily keep stakeholders informed, manage compliance risks and highlight areas for improvement.
Maintain engagement, keep them informed and ensure they're capable of delivering a superior and compliant customer experience from anywhere.
Holding effective 1:1s and coaching sessions are hard. A task made harder when not in the same room.
EvaluAgent helps you support managers with template forms, and ensures that coaching and feedback is still happening.
With everything stored in a secure GDPR-compliant platform, EvaluAgent gives everyone access to their own sessions and it can even be used to support formal HR and performance management procedures too - No loose paper in sight!
Your team only need an internet connection to use our Quality Assurance and Coaching platform.
Global brands trust us to keep their data secure and use permission-based access to ensure employees only see the data they need to. Allowing you to focus on service levels, not spreadsheets.
" The prospect of multiplying quality forms, evaluations and keeping track of all the reporting through multiple excel files, multiple locations, multiple languages was quite discouraging.
On the contrary, working with Evaluagent opened more doors and allows us to tailor our QA program exactly as we wanted it.
We've seen team members are more engaged, as they receive feedback in real time and can see their progress and results in a very visual way."