Everything you need to evaluate, coach and engage your customer service and sales teams

Reducing mistakes and improving performance is hard. A task made even harder when your Quality Management Software isn't up to the standard it should be. Lucky for you - you've just found EvaluAgent.

Using Excel spreadsheets to manage contact centre quality has had its day.

42% of people are relying on spreadsheets or Google forms to manage their quality. Relying on them leads to lower quality scores and lower agent engagement  - let alone the hours spent producing inaccurate reports that are quickly out of date.

EvaluAgent is the smartest QA and improvement platform on the market. Score conversations, quickly review and suggest improvements to agent performance, and produce detailed operational reports. 

Teams who choose EvaluAgent increase productivity by nearly 120% within weeks. 

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We're recommended by leading customer service professionals 

★★★★★

 

'A great addition to our Quality Assurance program'

 

Karine Teixera
Customer Service Manager at DM Companies

★★★★

 

'Does exactly what it says on the tin'

 

Darren Shelley
Head of Customer Transactions at YGH

★★★★

 

'EvaluAgent has made our managers lives so much easier.'

 

Rachael Jones
CSC Trainer at Network Homes

★★★★★

 

'EvaluAgent are willing to go above and beyond for their clients'

 

Shakeel Shah
Compliance Manager at Eversmart

★★★★

 

'EvaluAgent equals no more Spreadsheets'

 

Bruce Evison
Head of Service Desk at Mirus IT

★★★★

 

'Excellent Coaching and Development Tool'

 

Jill Whyte
Service Desk Manager at Your Housing Group

★★★★

 

'Excellent Quality Management System - Perfect for SMB's looking for centralised system'

 

James Sharp
Proposition Director at Ashbrook

★★★★

 

'EvaluAgent's clear dashboard is helping us drive the right advisor behaviours'

 

Freda Owusu
Head of Contact Centre at Network Homes

Try EvaluAgent for free with no obligations

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Watch EvaluAgent in action with our 6-minute grand tour video

Evaluate & Engage

Build unlimited scorecards and start to evaluate interactions across every contact channel.

Send results and feedback to agents in real-time and watch as they become more engaged and capable of delivering a superior customer experience.

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Report & Audit

Generate intuitive reports with just one-click. Quickly identify which agents, behaviours or processes need more attention.

Use EvaluAgent to demonstrate your impact and reduce compliance breaches.

Agent Engagement - Easy to use

Coach & Improve

Identify opportunities for improvement, build coaching forms and coach agents with both customer and compliance in mind. Develop a culture of learning that leads to employee engagement and better conversations.

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Intergrate

Speed up the evaluation process, remove selection bias and bring together your data sources. EvaluAgent works as an independent platform or integrates with your favourite systems. Natively, or via an open-API.

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The most connected Quality and Coaching platform

Speed up the evaluation process, remove selection bias and bring together your data sources. EvaluAgent works as an independent platform or integrates with your favourite systems. Natively, or via an open-API
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