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Reducing mistakes and improving performance is hard. A task made even harder when your Quality Management Software isn't up to the standard it should be. Lucky for you - you've just found EvaluAgent.
Relying on Spreadsheets leads to lower quality scores and lower agent engagement - let alone the hours spent producing inaccurate reports that are quickly out of date. Some of the many reasons people swap to EvaluAgent
Director at Newstel GmbH
Head of Service Desk at Mirus IT
Head of Contact Centre at Network Homes
Build unlimited scorecards and start to evaluate interactions across every contact channel.
Send results and feedback to agents in real-time and watch as they become more engaged and capable of delivering a superior customer experience.
Generate intuitive reports with just one-click. Quickly identify which agents, behaviours or processes need more attention.
Use EvaluAgent to demonstrate your impact and reduce compliance breaches.
Identify opportunities for improvement, build coaching forms and coach agents with both customer and compliance in mind. Develop a culture of learning that leads to employee engagement and better conversations.
Speed up the evaluation process, remove selection bias and bring together your data sources. EvaluAgent works as an independent platform or integrates with your favourite systems. Natively, or via an open-API.