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Free Quality Assurance software

We believe that doing good, is good for business. Having struggled with poorly designed software and spreadsheets in the past, we wanted to do something about it. That’s why we started EvaluAgent®.
Now, after many years of success, we’re in a position to help small contact centres improve their quality and deliver a superior customer experience.

Build scorecards in seconds ☑

Build and deploy an unlimited number of scorecards with an easy to use, cloud-based platform.
With scorecards for every channel in place, you can focus on evaluating your agents, not struggling with a spreadsheet!

Ensure consistent scoring 👍

Our free calibration feature delivers a robust and standardised approach to Quality Management.
Perfect for helping your analysts and team leaders mark with greater consistency.

Monitor high-level performance 📈

Gain insight into agent performance and identify where to focus your attention to achieve the greatest impact.

Get support from industry peers 🙌

Join a rapidly expanding community of Quality and compliance specialists to support one-another, and share best practice.

Scale as your contact centre grows 🏢

Perfect for growing contact centres, our free Quality Monitoring software accommodates up to 150 evaluations a month.

Why improving Quality helps?

We all recognise the importance of evaluating contacts for compliance, but improving QA can deliver significant business benefits too.

 

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Increase customer satisfaction

Identify, measure and coach the skills and behaviours that leave customers feeling valued following a contact with customer service staff.
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Improve service efficiency

Improving the quality of customer interactions leads to fewer repeat contacts; enabling your contact centre to reduce costs and make better use of your resources.
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Enhance agent engagement

Improve employee engagement by delivering your feedback and scores faster.
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Be more productive

We help you improve the efficiency of your existing quality management process through highly intuitive workflows and an easy to use interface. 
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Demonstrate compliance

By removing error-prone spreadsheets and storing evaluations in one place, we'll help you build the foundations of a more rigorous approach to Quality.