Join EvaluAgent® on 3rd October as we host our second "Compliance in the Contact Centre" event at St Andrews; the home of Birmingham City Football Club.
// AGENDA //
12:30pm - 1:00pm: Enjoy a complimentary lunch and networking opportunities.
1:00pm - 2:00pm: A warm welcome from EvaluAgent & presentations from our two guest speakers.
2:00pm - 2:15pm: Tea, coffee and biscuits
2:15pm - 2:45pm: Workshop 1: Making Your Case - How to build a business case that convinces your board.
2:45pm - 3:15pm: Workshop 2: Creating the perfect Quality Framework - How to balance CX, Risk and Process from within your Quality Scorecard.
3:15pm - 3:30pm: Tea, coffee and biscuits
3:30pm - 4:00pm: Workshop 3: Engaging the Front-Line - How to breakdown barriers and engage Agents in your Quality process.
4:00pm - 4:30pm: Panel Discussion & Closing Remarks
// VENUE & EVENT DETAILS //
Date: Wednesday 3rd October 2018
Time: 12:30 – 16:30
Location: Birmingham City Football Club: Cattell Road, Birmingham B9 4RL
Please note - passes are limited and EvaluAgent® reserves the right to cancel or reject applications.