Is your business at risk of FCA fines?

£183M worth of fines were issued in 2020-2021 from the Financial Conduct Authority (FCA) relating to unfair treatment of customers and customer communications in the financial services and insurance sector. Don't put your business at risk in 2023.

Read on to understand how to mitigate this risk through Quality Assurance best practice.

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Compliance made simple

Don’t let compliance put your business at risk

In regulated industries such as financial services, every conversation has the power to make or break your brand. Beyond bad reviews, non-compliance can leave businesses facing fines from the Financial Conduct Authority (FCA).

Without EvaluAgent, 95% of conversations remain unchecked, leaving your business exposed to risks such as:

Unfair treatment of customers
Misleading or mis-selling to customers
Non-compliance with new consumer duty rules

Read about the Consumer Duty rules here.

Compliance in contact centres

Monitoring 100% of conversations reduces risk

Ensure 100% of your calls are compliant with 100% call monitoring. When it comes to the unfair treatment of customers and customer communications in the financial services and insurance sector, don't settle for a sample size of interactions.

"EvaluAgent is helping us to resolve business critical issues around data authentication and compliance issues. Additionally, it has benefited me in identifying inefficiency pain points."

G2 Review

Enterprise(> 1000 emp.)

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Monitoring interactions is the key to reducing complaints
caused by compliance issues, lack of agent skills, and
poorly optimised processes. Don't risk non-compliance, especially with the new Consumer Duty regs coming to effect from 31st July 2023.

Book a demo to speak to our team about compliance through QA.