As part of Consumer Duty adherence, you will need to demonstrate that you have all the necessary controls and procedures in place. For Quality Assurance teams, this means collecting and analysing more data than ever before, and being able to show that you’re using this insight to enable and report on good consumer outcomes.
Download our Consumer Duty Scorecard template to kickstart your QA compliance journey.
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In regulated industries such as financial services, every conversation has the power to make or break your brand. Beyond bad reviews, non-compliance can leave businesses facing fines from the Financial Conduct Authority (FCA).
Without EvaluAgent, 95% of conversations remain unchecked, leaving your business exposed to risks such as:
Ensure 100% of your calls are compliant with 100% call monitoring. When it comes to the unfair treatment of customers and customer communications in the financial services and insurance sector, don’t settle for a sample size of interactions.
