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Consumer Duty and Quality Assurance

Putting the customer first in the Financial Services Sector

14 June 2023  |  2PM BST

 Register today

A countdown to compliance

The FCA Consumer Duty is a new regulation that will come into effect in the UK on 31st July 2023, but navigating regulation compliance for your contact centre doesn't have to be a headache.

Join our webinar with leading law firm Burness Paull to understand how to tackle consumer duty head on with quality assurance at the heart of putting the customer first.


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Welcome Address

  • Chris Mounce, Digital Training and Enablement Specialist, EvaluAgent 

Understand Consumer Duty and how to comply

  • Caroline Stevenson, Partner and head of the firm's Financial Services Regulatory team, BurnessPaull

Quality Assurance to drive compliance

  • Chris Mounce, Digital Training and Enablement Specialist, EvaluAgent 

Live Q&A

putting the customer first

Why attend?

  • Learn what the FCA consumer duty means for QA teams
  • Understand how to comply with the new regulations
  • Discover the cost of non-compliance
  • Take part in our live Q&A to ask the experts anything

‘Leaders have a key role to play here. We have a world-leading financial services industry which serves its customers, colleagues and shareholders well through competition, innovation and leveraging talent. We want to see boards and senior management further embed the interests of customers into their firms’ culture and purpose.’

Sheldon Mills
Executive Director of Consumers and Competition