A WEBINAR SERIES FOR REMOTE CUSTOMER SUPPORT FOLK
EvaluAgent remote working

MAINTAINING SERVICE QUALITY REMOTELY: THE WEBINAR SERIES

 

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Join our industry experts on a series of 15 minute webinars delivering practical advice on maintaining service quality and agent motivation whilst operating remotely.

Each episode covers one of the challenges experienced by remote teams and provides guidance and solutions available to customer support teams.

How to maintain service quality with a remote customer support team

Available on demand
Overview

Customer support leaders must have the ability to maintain quality of customer service no matter the emergency, natural disaster or virus outbreak.

In this short webinar, we'll be covering how to monitor, and keep quality on track when managing a remote support team. 

What you'll learn on this webinar:
  • Common challenges faced by remote teams measuring quality
  • How to set your remote agents up for success
  • Opportunity to differentiate from competitors

Now available on demand!

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How to motivate remote customer support teams

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Overview

Working remotely as a customer support team has its own unique challenges from being office based. However, neither your agents nor your customers need to suffer.

In this webinar, we'll be walk you through ways to motivate agents remotely, maintain a team spirit and deliver the best service to your customers.

What you'll learn on this webinar:
  • Challenges faced by remote teams
  • 3 tips to improve motivation
  • How to embrace tech to keep teams on track

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3 Actions that will support team leaders in managing remote customer support teams

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Overview

Not all team leaders are used to managing teams through world wide impacts such as natural disasters or virus outbreaks. Add to it that some team leaders will have never managed a remote team either. 

In this webinar, we'll be sharing ways to support team leaders so they can in turn support their teams. 

What you'll learn on this webinar:
  • Challenges experienced by new remote workers
  • 3 ways to maintain engagement with your team
  • Top tips to support remote agents

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Tips for providing feedback and holding effective 1:1 remote sessions

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Overview

Despite a change in location, teams must carry on. Providing effective feedback and holding productive 1:1 sessions with customer support agents is vital during periods of increased pressure. 

The aim of this webinar is to share tips for providing effective feedback remotely and how to hold 1:1 sessions that still provide the value and direction your team needs, no matter their location.

What you'll learn on this webinar:
  • The importance of effective feedback and 1:1's
  • Tips for giving effective feedback
  • How to amend your 1:1 sessions to suit a remote environment 

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5 Ways to embrace technology to support remote working

Available on demand
Overview

Technology should give team leaders the ability to access, manage and maintain quality scores, no matter the location. 

In this webinar, we'll be sharing ways to embrace technology to support remote working and maintain service levels to your customers.

What you'll learn on this webinar:
  • New challenges working remotely creates
  • Technology options to support you and your team
  • Opportunities to strengthen your team through tech

Now available on demand

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