Call Centre Gamification Case Study

Want to see exactly how industry leaders are using gamification to create impact?

Following a successful implementation of EvaluAgent across their contact centres, NS&I & Atos trialled Contact Centre Gamification to tackle declining performance across three sites.

This case study will allow you to:

  • Gain insight into a real-life successful application of gamification in the contact centre for one of the UK’s most respected brands
  • Understand the sizeable impact on key efficiency, quality and performance metrics gamification can have on the contact centre - as well as the company culture
  • See what NS&I agents, team leaders and management have to say about EvaluAgent Contact Centre Gamification for themselves