Want to see exactly how industry leaders are using gamification to create impact?
Following a successful implementation of EvaluAgent across their contact centres, NS&I & Atos trialled Contact Centre Gamification to tackle declining performance across three sites.
This case study will allow you to:
- Gain insight into a real-life successful application of gamification in the contact centre for one of the UK’s most respected brands
- Understand the sizeable impact on key efficiency, quality and performance metrics gamification can have on the contact centre - as well as the company culture
- See what NS&I agents, team leaders and management have to say about EvaluAgent Contact Centre Gamification for themselves