Discover how NS&I and Atos effortlessly developed a contact centre culture focussed around engagement and motivation by using EvaluAgent Contact Centre Gamification.
Want to see exactly how industry leaders are using gamification to create impact?
Following a successful implementation of EvaluAgent across their contact centres, NS&I & Atos trialled Contact Centre Gamification to tackle declining performance across three sites.
This case study will allow you to:
Gain insight into a real-life successful application of gamification in the contact centre for one of the UK’s most respected brands
Understand the sizeable impact on key efficiency, quality and performance metrics gamification can have on the contact centre - as well as the company culture
See what NS&I agents, team leaders and management have to say about EvaluAgent Contact Centre Gamification for themselves
