Providing effective feedback to call centre agents is absolutely key to the performance of the contact centre, but is also one of the trickiest things for Team Leaders to get right. In order to develop engaged, motivated and empowered agents, we need to master the feedback process.

By downloading this call centre agent feedback guide you can find out:

  • Why agent feedback is so important, and how it’s delivered can be the difference between failure and success
  • How to deliver negative feedback in a way that creates a positive impact
  • The way to a culture of engagement in the contact centre through effective communication